There are inherent risks in transmitting information across the Internet. We are committed to protecting your personal information, and ensuring its privacy, accuracy and security. We handle your personal information in a responsible manner in accordance with the Privacy Act 1988 (Act) and the Australian Privacy Principles (APPs).
‘Sensitive information’ (a type of personal information), has the same meaning as in the Act. In summary, it means information or an opinion about an individual’s race or ethnic origins, political opinions and associations, religious beliefs or affiliations, philosophical beliefs, sexual preferences or practices, trade or professional associations and memberships, union membership, criminal record, health or genetic information or biometric information.Whose personal information do we collect?
We may collect your personal information from a range of sources, including from you, recruitment agencies, contractors, business partners and government agencies. For example, we may collect your personal information when you communicate with us about your or your organisation’s product and service needs such as IT support, Planning, technology consulting services, IT security services, IT infrastructure, network and computer data security, cloud services, email & spam protection, hardware and software. We may also collect your personal information if you provide a service or product to us, apply for employment with us or communicate with us via our website, by email, telephone, WhatsApp or in writing.
The personal information we collect includes: names, addresses, e-mail addresses, phone numbers, payment details, occupation, records of any communications and other interactions with us and other information to assist us in conducting our business, providing and marketing our products and services; information about staff and directors, as required in the normal course of human resource management and the operation of a business; and information about current and previous Techspace IT Services suppliers and clients with whom Techspace IT Services has dealings.
We will only collect your sensitive information: if you have consented to us doing so – for example, as part of information collected about directors and employees for company and human resource management purposes; or where required or permitted by law.How do we collect personal information?
We only collect personal information by lawful and fair means. We usually collect personal information from:
- 1.face-to-face meetings, interviews and telephone calls;
- 2. business cards;
- 3.electronic communications – for example, e-mails and attachments;
- 4.forms filled out by people, including if you supply your (or someone else’s) personal information when you communicate with Techspace IT Services about our IT products or services;
- 5.people subscribing to Techspace IT Services’ newsletter;
- 6.people contacting us through our website http://www.techspaceit.com.au
- 7.third parties – for example, from recruitment agencies and your representatives or agents; our website, including if you use it to contact us.
We collect the personal information: necessary for us to provide you with the IT products and services you have requested from us; for marketing purposes and to provide you with information about products and services that may be of interest to you; to improve the products and services we provide; and to enable us to conduct our business, including managing any credit we have provided to you and meeting our legal and regulatory obligations. If you do not provide your personal information, we may not be able to supply the requested product or service, employ you or otherwise deal with you.How we deal with unsolicited personal information?
If we receive personal information about you that we have not requested, and we determine that we could not have lawfully collected that information under the APPs had we asked for it, we will destroy or de-identify the information if it is lawful and reasonable to do so.How we deal with unsolicited personal information?
Where lawful and practicable, we will give you the option of interacting with us anonymously or using a pseudonym.Do you have to disclose your identity when dealing with us?
Where lawful and practicable, we will give you the option of interacting with us anonymously or using a pseudonym.
Use of personal information:
We only use your personal information for the purpose for which it was provided to us, for related purposes (for personal information excluding credit eligibility information), or as required or permitted by law. Such purposes include:
- • responding to enquiries by existing or prospective clients about Techspace IT Services’ IT products and services;
- • to enable us to supply the goods or services requested;
- • responding to your enquiries and feedback, and providing information about our events, news, publications and products and services that may be of interest to you;
- • market research and product and service development, so that we are able to better understand our customers’ needs and tailor our future products and services accordingly;
- • if necessary, when Techspace IT Services communicates with its suppliers;
- • performing general administration, reporting and management functions. For example, invoicing and account management, payment processing, credit and risk management, training, quality assurance and managing suppliers;
- • employment-related purposes, such as recruiting and providing services to staff;
- • as part of a sale (or proposed sale) of all or part of our business; and
- • the purposes related to or in connection with our business, including meeting our legal and contractual obligations to third parties and for internal corporate governance purposes.
We may use and disclose your personal information (other than sensitive information) to provide you with information about our products and services that we consider may be of interest to you. You may opt out at any time if you do not, or no longer, wish to receive marketing and promotional material. You may do this by: contacting us via e-mail or in writing at the address below and requesting that we no longer send you marketing or promotional material; or where applicable, clicking the “Unsubscribe” button.Use or disclosure of sensitive information:
We will only use or disclose your sensitive information for the purpose for which it was initially collected or for a directly related purpose, as required or permitted by law, or where you consent to the use or disclosure.Disclosure of personal information overseas:
Techspace IT Services may disclose minimum of our clients’ personal information to third parties, in the event of any purchases made from various service providers via Techspace IT Services. In these circumstances, Techspace IT Services will provide our client’s name and email contact (which may include limited personal information, e.g. Peter.firstname.lastname@example.org) to the relevant service providers who may not be located in Australia.
Techspace IT Services does not otherwise disclose personal information to third parties outside Australia, unless required or permitted by law.How is my personal information kept secure?
Techspace IT Services places a high degree of importance on digital security. We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification and disclosure. Such steps include:
physical security over paper-based and electronic data storage at premises;
computer and network security measures, including use of firewalls, password access and secure servers; restricting access to your personal information to employees and those who are acting on behalf of Techspace IT Services Techspace IT Services will not be retaining your personal information for no longer than it is reasonably required, unless we are required by law to retain it for longer;
Techspace IT Services has adequate controls in place to protect our customer’s personal data with our employees and partners.
Where we no longer require your personal information, including where we are no longer required by law to keep records relating to you, we will ensure that it is de-identified or destroyed.Data quality:
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. However, we rely on you to advise us of any changes or corrections to the information we hold about you. If you consider that the information we hold about you is not accurate, complete or up-to-date, or if your information has changed, please let us know as soon as possible.Access:
You may request details of your personal information we hold about you by contacting our team on email@example.com. We will respond to your request within a reasonable time. We will provide you with details we hold about you unless otherwise permitted or required by law. If we deny you access to the information, we will notify you of the basis for the denial unless an exception applies. Where reasonable and practicable, we will provide access to the information we hold about you in the manner you request. No fee applies for requesting access to information we hold about you. However, we reserve the right to charge a reasonable fee where we do provide access.Correction:
If you believe that personal information we hold about you is incorrect, incomplete or not current, you may request that we update or correct your information by contacting us. We will deal with your request within a reasonable time. If we do not agree with the corrections you have requested (for example, because we consider that the information is already accurate, up-to-date, complete, relevant and not misleading), we are not required to make the corrections. However, where we refuse to do so, we will give you a written notice setting out the reasons.Identifiers:
We do not adopt, use or disclose government related identifiers except as required or permitted by law.Complaints:
How to contact us:
- (a) by email to: firstname.lastname@example.org
- (b) by writing to: Privacy Officer, 25 Malton View Drive, Moncrieff, ACT - 2914
- (c) by telephone: +61 470451718